Always There, Anytime They Need You Imagine this: It’s 11:45 PM. A customer halfway across the...
Contact Centre
Deliver Exceptional Customer Experiences (CX) with Our Contact Center Services
Our Contact Centre Solutions are designed to handle every customer interaction with precision and care. From providing stellar customer support to generating sales leads and offering technical assistance, our team is equipped to manage multi-channel support, ensuring your customers receive seamless service at every touchpoint.
Customer Support
We offer 24/7 support to manage inquiries, resolve issues, and build long-lasting customer relationships.
Sales & Lead Generation
Drive revenue and expand your market reach with our strategic sales and lead generation services.
Dedicated Account Management
Personalised account managers ensure your business needs are met consistently.
Technical Support
Our tech-savvy agents are ready to assist with troubleshooting, product guidance, and tech inquiries.
Multi-channel Support
Engage your customers through phone, email, chat, and social media for a comprehensive CX.
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AI Automation
Revolutionise Your Operations with AI-Powered Agents
An AI agent is a software-driven solution that uses machine learning (ML) and natural language processing (NLP) to understand, interact, and perform tasks autonomously. These intelligent systems can assist with customer support, sales, operations, and more—enhancing efficiency while reducing manual workloads.
Custom AI Agents
We custom-build AI agents designed to enhance your efficiency, streamline workflows, and improve customer experiences. Our AI solutions are tailored to your unique needs, helping you automate tasks, reduce costs, and scale effortlessly.
Recruitment
Tap into an Extensive Database of World-class Filipino Talent
Filipino professionals excel in English, ensuring clear and effective communication for seamless remote collaboration. With extensive experience in remote roles across customer support, operations, finance, and creative fields, they bring valuable expertise to your team. Plus, their strong alignment with Western work culture makes onboarding effortless, allowing them to integrate smoothly into your business.
Headhunting
We help you find and hire world-class talent with our expert headhunters. Struggling to find amazing overseas talent becomes a thing of the past.
Software Development
Innovate and Grow with Our Custom Software Development Solutions
Transform your ideas into reality with OS Team’s full-cycle software development services. From low-code website development to intricate product design, our expert developers craft solutions that align perfectly with your business goals. We leverage the latest technologies to deliver scalable, secure, and user-friendly software products.
Low Code Website Development
Fast-track your digital presence with efficient low-code solutions that ensure scalability and performance.
Software Development
Tailored solutions to fit your unique business requirements and drive innovation.
Product Design
Our design team works closely with you to create intuitive, user-centric products that delight your customers.
Maintenance and Support
Keep your software running smoothly with our proactive maintenance and 24/7 support services.
FEATURED INSIGHT
100 Tasks You Should Be Outsourcing
Discover the top 100 tasks that can boost your efficiency and free up your time by outsourcing. From administrative duties to specialized services, find out how you can streamline your operations and focus on what truly matters. Download our guide today and start optimizing your business!
BACK-OFFICE SUPPORT
Streamline Operations with Reliable Back-Office Support
Let OS Team handle your back-office operations so you can focus on your core business activities. Our back-office support services ensure that your data is accurate, your documents are well-organized, and your administrative tasks are handled efficiently.
Data Entry
Accurate and timely data entry to ensure your information is always up-to-date.
Email Management
Efficient email handling to maintain prompt communication.
Document Management & Processing
Organised document handling for easy access and retrieval.
Administration
Let us manage your day-to-day administrative tasks to keep your business running smoothly.
Why Chose OS Team?
We are a small but powerful force actively focused on improving your CSAT, NPS and over CX.
- Expertise: Our team comprises skilled professionals with 2 decades of experience in BPO services.
- Cost-Efficiency: Save up to 60% on operational costs without compromising quality.
- Scalability: Our flexible solutions allow you to scale your business operations up or down as needed.
- Quality Assurance: We adhere to the highest standards, ensuring consistency and reliability.
- 24/7 Support: Round-the-clock support to handle your needs, no matter the time zone.
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